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General Business Company is one of the worlds most powerful Business Companies and Business Management Systems.

 

Enabling you, your staff, or your clients to create, design, maintain and manage organisation's successful operation, at lower cost, in less time, with ease. General Business Company enables you to build an active community of customers through its range of business management and relationship management tools.



Customer Contact Solutions

If you demand the best from your business, then our Customer Contact Solutions could be for you. This product designed to meet the modern demands of the busy organisation, provides a range of value added services to enhance the productivity and effectiveness of your business. Our solutions include management, reporting, self-service, interactive services and fully integrated business solutions.

 


Audit

This product will assess your current and future needs, and deliver a solution ready for the way you want to do business. A key element of network planning is understanding your existing infrastructure from physical, logical and performance viewpoints. A formal network assessment will report on your existing local and wireless network installation, documenting current network infrastructure, protocols, topology and other key aspects - always with your future requirements and business growth plans in mind. It’s the ideal starting point for a planned expansion.


Maintenance and Management

Here the focus is on keeping your network business proactively maintained to minimise downtime. We offer a range of professional services designed to assist with and support a planned migration to a new business infrastructure, including 24x7 proactive monitoring and management of the network.


Project Management

Throughout the project, your project manager will ensure your business interests are at the forefront of managing the project, that technical or logistical issues are addressed and that we deliver an integrated solution that is both robust and reliable.


Service Management

Business Service Management is the product responsible for building and maintaining the service relationship with you - ensuring that our contractual obligations and service levels are met and that we deliver to, or exceed, your expectations. Service Management acts as the customer's ambassador.