Sara Green
"Videoconferencing Etiquette "
There's nothing quite like shaking someone's hand, conducting a face-to-face meeting, and then heading out for lunch together. But when multiple people, travel costs, and packed schedules are involved, sometimes videoconferencing is an attractive alternative.
By Rob Gas
"Set Return Policies That Work for You and the Customer"
Hassle a customer when he or she tries to return a purchase, and you'll likely lose a customer for good. On the other hand, there are situations where you may cut off a customer's returns privileges entirely.
By Dan Miller
"How Small Companies Can Outsource Strategically"
Companies both large and small are going beyond outsourcing commodities to outsourcing core or strategic parts. It makes sense for smaller firms with scarce resources to outsource commodities.