1. How do I Order?

Go to the Order Page and fill out the order form.
Once you submit, you will be asked to confirm the order,
Once you confirm, you will be presented with your order form with the order number. Print the order form and mail it to us along with your tape.
You can send the payment via Check or Credit Card.We recommend that you send your tapes with tracking service so that you know for sure where your package is.

2. What happens after I order?

Once we receive your tapes, we will start converting them to digital video immediately. Usually we finish creating your DVD with in 48 hours of receipt. Once completed, we ship the final DVDs and your original tapes via UPS/FedEx with tracking. We pack them carefully to make sure they won't be ruined during shipping.

3. What types of media do you accept?

We can convert from VHS/VHS-C/8mm/Hi8/MiniDV tapes. Sorry we are not equipped to handle film.

4. Can you convert PAL<-->NTSC<-->SECAM?

Yes. We can convert PAL and SECAM tapes directly to a DVD or a NTSC VHS tape. (Extra charge for the format conversion.)

5. Is the DVD you create going to play in my DVD Player?

The real question is if your player can handle DVD-R format. The type of DVD we create is called DVD-R format. Currently 89% of the DVD players in the market can play DVD-R disks. If you bought your DVD player in the 2002, we are almost sure that your DVD player will be able to play DVD-R disks. Please check your DVD player manuals to make sure that it can play DVD-R format disks. You can also check our DVD Player Compatibility list. Please make sure that your player can play DVD-R disks before you place the order.

6. Does the length of the video effect quality?

Yes, You can record any where from 1 Hour to 6 hour mode with quality ranging from the highest to average respectively.
In 1 Hour mode, video is recorded with highest bit rate. This would be an over kill except for converting MiniDV tapes to DVD. In this mode, we can record your MiniDV tapes to DVD with firewire connection and thus ensure highest quality.
2 Hour mode is suitable for the most and gives you the best video quality. Most of the movies are recorded in this mode.
4 Hour mode & 6 Hour mode is suitable where highest quality is not necessary.

Flexible recording: We can record your DVD in flexible length encoding format. This will ensure that your video will be created with the highest quality video (highest bit rate) that the DVD disk can hold for the length of the video you specified. For example, if your video length is 2.5 hours, then we convert with the best bit rate that would fill the entire DVD disk. This will result in highest quality of video.

7. What is the maximum length of video can I fit on a single DVD disk?

We can record up to a maximum of 6 hours of video on a single DVD-R disk. But obviously the video quality will be sacrificed. Quality of a 6 Hr DVD video would be equavalent of VHS video that is recorded in LP mode. It may be acceptable for recording your favorite TV shows, but not good enough for archiving your memories.
We suggest about 2 to 3 hours of video per DVD.

8. Can I create a single DVD with video from multiple tapes?

Yes. There will be a small fee for each additional tape. Please clearly specify the order in which we should record them. Video from each tape will be recorded as a separate scene.

9. What kinds of video can you convert to DVD?

We will not convert any copy righted material. If your video tape contains copy right notice we will not convert it with out a written consent from the copy right owner. If you have such a tape, please procure the necessary approval from the copy right owner and send it along with your tapes.
Also, we will not convert any video that appears to be illeagal in nature.

10. Do you create chapters?

Yes, Your DVD will be created with chapter marks at approximately every 5 min. Using these chapters you will be able to jump quickly through your video instead of fast forward and rewinding.

11. How long does it take to get back my DVD?

Our current turn around time is about one week. We try our best to maintain that.

12. Does your price include return shipping and handling?

No. There will be an additional charge for the shipping and handling. Check out the order form for exact S&H charges.

13. How do I pay for the order?

You can pay for the order with a check or credit card. Please note that we accept ONLY Visa and MasterCard. We are not equipped to handle Discover/Amex Cards.

14. How should I send the tapes to you?

It is absolutely up to you, but we strongly suggest you use a service that provides tracking information on your package so that you can make sure that it reached us. UPS and FedEx provide very good tracking information. If you prefer to use US Postal Service, we suggest you send it in Priority Mail with Delivery Confirmation. Priority mail is usually delivered in 2 to 3 days and is very cheap. But it is your responsibilty to make sure that your package reaches us.